Inactive Subscribers
Customers that are inactive subscribers.
Who’s in This Segment
A customer is in this segment when any of these is true:
- They have the customer tag
inactive subscriber - They have the customer tag
inactive_subscriber
Customer tags are the tags on the customer in Shopify. Capitalization and spaces at either end don’t matter, but the whole tag has to match, so Inactive Subscriber matches inactive subscriber and inactive subscriber 2024 doesn’t.
Membership is worked out again each time your customer data refreshes, so customers move in and out of the segment on their own.
What to Do With It
Former subscribers. A reactivation offer, or a reason to buy one-off, can bring them back.
To use the segment outside By the Numbers, open it from the Customer Segments page and choose Sync under Sync Destinations. You can send it to Klaviyo, Mailchimp or Attentive for email and SMS, or to Meta, Google Ads, TikTok or Reddit Ads as an audience.
Auto-sync is on by default and resends the segment every 2–4 days, depending on the platform, so the audience keeps matching it. Sync now sends it straight away.
Inside By the Numbers, you can also apply the segment as a filter on reports to see how these customers buy.
Where to Find It
- Customer Segments: this segment is on the Preset Segments tab. Open it to see who’s in it, how it’s trending and where it syncs.
- Customer Loyalty: how your customers spread across loyalty groups by how recently and how often they buy.
- How to Create a Custom Segment: build your own version of this segment with different rules.