Manual & Service Adjustments
Manual & Service Adjustments shows what you gave away through manual discounts on orders, such as for a replacement, a claim or a warranty fix. These discounts are kept out of your promo reports, and this is where their cost shows.
How It’s Calculated
The cards at the top show Total Given, Orders With Adjustments and Adjustments for the date range. The chart shows the 10 adjustments with the highest Total Given. The table has one row for each adjustment, with the largest Total Given first.
An adjustment is a discount added to an order by editing the order, which Shopify calls a manual discount. The columns are:
- Adjustment: the discount’s code or title, in capital letters. A manual discount often has no code, only a title. One with neither shows as
(untitled adjustment). - Orders: the number of orders that used it.
- Total Given: the money the adjustment took off those orders.
- Avg Given per Order: Total Given divided by Orders.
- Last Used: the date of the most recent order that used it.
The cards mean:
- Total Given: the sum of every row.
- Orders With Adjustments: the sum of the Orders column. An order with 2 adjustments counts twice.
- Adjustments: the number of rows.
How the Amount Is Worked Out
Total Given is the amount Shopify spread across the order’s lines for that adjustment. If that isn’t recorded, it’s the adjustment’s fixed amount. An adjustment recorded as a percentage, with no amount, counts as 0.
Total Given can therefore be lower than the true cost.
What Counts
- Only manual and service adjustments count. Sales by Discount Code has discount codes, automatic discounts and shipping discounts, and starts without these.
- Orders count on the day they were placed, in your store’s time zone.
- Orders that were canceled, or whose payment was voided or expired, don’t count.
- Every amount is in your store’s currency.
- Sales Channel, Segment and Filters narrow the report. There’s no comparison period.
What Good Looks Like
Some give-away is normal. It’s the cost of fixing problems. What matters is that it stays steady and small next to your sales.
A rise in Total Given or Orders points at more problems to fix, or at manual discounts used for something else. A single adjustment with a large Avg Given per Order is worth checking order by order.
What to Do About It
- A rising total: look for the cause, such as a faulty product, a late carrier or a listing error. Product Return & Kept Rate shows which products come back.
- Adjustments with no title: give each manual discount a clear title when you edit an order, so this report can tell them apart.
- Discounts that are really promotions: use a discount code, so the cost shows in Sales by Discount Code.
Where to Find It
- Manual & Service Adjustments: open Reports and look under Operations.
- Sales by Discount Code: what your discount codes cost you.
- Total Sales: your sales after discounts.