Refunds Processed

Refunds Processed shows how much money you refunded to customers in each period, and how many refunds that was.

How It’s Calculated

The cards at the top show Refund Amount, Refunds and Avg Refund Amount for the date range. With Compare on, each card also shows the change from the comparison period, and the chart adds a line for it.

Each row of the table is one period. The length of the date range sets how long a period is:

• 3 days or less: one row per hour
• Up to 93 days: one row per day
• Longer: one row per month

The columns are:

• Refunds: the number of refund payments made in the period. Each successful refund payment counts once. An order refunded twice counts as 2, and so does a refund returned in 2 payments.
• Refund Amount: the money refunded to customers in the period.

Avg Refund Amount is Refund Amount divided by Refunds. The chart draws Refund Amount, with a toggle for line, area or bar.

A totals row under the table adds up both columns. Show totals row in the Report settings menu turns it on or off for every report.

This report shows refund activity only. It doesn’t subtract the cost of the goods you got back. Refund Profit Impact does.

What Counts

• A refund counts on the day it was made, in your store’s time zone, whatever the age of the order.
• Only successful refund payments count. Test payments don’t.
• Refunds on canceled orders, and on orders whose payment was voided or expired, aren’t counted.
• Sales Channel, Segment and Filters narrow the report to refunds on matching orders.

What Good Looks Like

Refunds are a normal cost of selling. What matters is that they stay a small and steady share of your sales.

• Refund Amount follows your sales. A refund counts on the day it was made, so a busy period shows up here later. A rise that isn’t tied to an earlier sale is worth a look.
• Avg Refund Amount is steady. A jump means a few large refunds, or a change in what you refund.

What to Do About It

• Find what comes back. Product Return & Kept Rate shows which products are returned most.
• Check the trend. Return Rate Trend shows whether returns are rising or falling.
• See what it costs you. Refund Profit Impact shows the effect on profit.
• Mark the cause. If a refund spike followed an event, such as a shipping delay or a bad batch, add an annotation so the reason is on the chart.

Get AI Insight at the top of the report asks Copilot for a short read of it.

Where to Find It

• Refunds Processed: open Reports and look under Profitability.
• Refund Profit Impact: what refunds cost your profit.
• Total Sales: shows Total Returned beside your sales.