How often is my data updated?

We're constantly making performance tweaks and improvements to update your data more frequently. We know how important it is to have a live pulse on your business. Metrics updates are prioritized based on the Billing Plan:

  1. PRO Plan subscribers have metrics updated every 30-60 minutes.
  2. Growth Plan subscribers have metrics updated every 6 hours; and
  3. FREE Plan subscribers have metrics updated daily. 

Sometimes these updates can be delayed due a number of factors.

  • Latency or API issues with Shopify.
  • Larger than expected calculation volume due to pushing a bug fix.
  • An issue with our database or server providers.
  • An unexpected surge in signups leading to more than normal processing volumes.

Please don't hesitate to contact us if you want to know more about a delay!

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