How often is my data updated?
We're constantly making performance tweaks and improvements to update your data more frequently. We know how important it is to have a live pulse on your shop and customers.
On average your metrics are updated every 30 minutes. However, sometimes these updates can be delayed due a number of factors.
- Latency or API issues with Shopify.
- Larger than expected calculation volume due to pushing a bug fix.
- An issue with our database or server providers.
- An unexpected surge in signups leading to more than normal processing volumes.
Even under the worst of conditions, your metrics shouldn't take more than a few hours to update. Please don't hesitate to contact us if you want to know more about a delay!