Shipping Revenue by Method & Carrier
Shipping Revenue by Method & Carrier shows where your shipping revenue comes from. It shows what customers were charged, how much you kept and how much you gave away.
How It’s Calculated
The report shows shipping revenue only: what customers were charged. It leaves out what you pay carriers. You can enter a shipping cost per order on the Costs page, as How to Enter Your Costs explains.
The cards at the top show Shipping Charged, Shipping Kept and Discounts Given for the date range. The chart shows the 10 rows with the most shipping charged.
A row of tabs above the table switches what each row is:
- Rate: the rate’s name at checkout, such as
Standard. - Carrier: the carrier that provided the rate.
- Source: the source Shopify records for the shipping line.
- Rate Handle: the rate handle Shopify records for the shipping line.
It starts on Rate. A shipping line with no name for the chosen breakdown is grouped as Unknown. Rows are listed with the most shipping charged first, up to 500.
The columns are:
- Method: the rate, carrier, source or rate handle.
- Orders: the number of orders that used it. An order with shipping lines in 2 rows counts in both.
- Shipping Charged: what customers paid for shipping, after shipping discounts and before refunds. When your prices include tax, it includes tax.
- Shipping Kept: Shipping Charged less what was refunded.
- Discounts Given: the shipping you gave away: each rate’s price before discounts, less what was charged. It’s the cost of free and discounted shipping offers.
- Refunded: shipping that was charged and later refunded.
- Avg per Order: Shipping Charged divided by Orders.
A totals row under the table adds up the rows. Show totals row in the Report settings menu turns it on or off for every report. It adds up the orders in each row, so an order that’s in 2 rows counts twice there.
What Counts
- Orders count on the day they were processed, in your store’s time zone.
- Canceled orders, and orders whose payment was voided or expired, are left out.
- Shipping Kept for recent orders is an upper bound, because refunds can still come in.
- Sales Channel, Segment and Filters narrow the report. There’s no comparison period.
What Good Looks Like
What matters is how much shipping revenue you keep compared with what you give away.
- Discounts Given is small next to Shipping Charged. Together they’re what you would have charged at full rate prices.
- Refunded is small. Shipping refunded on returns is shipping you don’t keep.
What to Do About It
- Review free-shipping offers. If Discounts Given is large, a free-shipping offer may be costing more than it brings in. Free-Shipping Threshold Analysis shows what moving your threshold would change.
- Compare methods. A method with many orders and a low charge per order may be priced below what it costs you. Check your carrier invoices outside By the Numbers.
- Check refunds. Shipping Refund Consistency shows whether returns get shipping refunded the same way.
Get AI Insight at the top of the report asks Copilot for a short read of it.
Where to Find It
- Shipping Revenue by Method & Carrier: open Reports and look under Shipping.
- Free-Shipping Threshold Analysis: what a different threshold would change.
- Shipping Refund Consistency: whether returns get shipping refunded alike.